TERMS OF SERVICE

DISTY 360 – FZCO

Legal Name: DISTY 360 – FZCO

Registered Address: IFZA Business Park, Building A2, Dubai Silicon Oasis, Dubai, United Arab Emirates

Email: support@disty360.com

1. Acceptance of Terms

By accessing or using the DISTY 360 website, purchasing software licenses, using our reseller portal, or engaging with our services (“Services”), you agree to these Terms and our Privacy Policy. If you use our Services on behalf of a company, you confirm you are authorized to do so.

2. About DISTY 360 – FZCO

DISTY 360 – FZCO is a software distributor based in Dubai, UAE, specializing in engineering and construction technology software across the Middle East and Africa.

We work with vendor partners and authorized resellers, and we also sell directly to business customers.

3. Accounts

You agree to:

• Provide accurate registration details
• Maintain confidentiality of account credentials
• Take responsibility for all activities under your account

We may suspend or terminate accounts in cases of misuse, fraud, or breach.

4. Orders, Payments & Taxes

• Software orders may be placed via our website, payment links, or issued invoices.
• Prices may change without prior notice.
• Payments are processed through approved third‑party payment providers (we do not store card data).
• All prices exclude VAT or any applicable tax.
• You are responsible for complying with local tax obligations in your country.

5. Subscriptions, Renewals & Cancellation

• Many products are subscription-based and renew automatically unless canceled before the renewal date.
• Cancellations take effect at the end of the current billing period.
• Refunds are generally not provided unless required by applicable law.
• All software licenses are governed by the vendor’s End User License Agreement (EULA). In case of conflict, vendor EULAs take precedence regarding license scope and permitted use.

6. Third‑Party Software

DISTY 360 – FZCO distributes, but does not develop, the software offered.

Each vendor may apply its own terms, activation methods, usage restrictions, and licensing limitations.

7. Acceptable Use

You may not use our Services to:

• Violate applicable laws or regulations
• Circumvent license restrictions
• Reverse engineer or alter software (unless legally permitted)
• Upload malicious or harmful content
• Infringe intellectual property rights

8. Reseller & Partner Program

If you access Services as a reseller:

• A separate Reseller Agreement or Partner Program Terms apply
• You must comply with reporting, branding, and pricing guidelines
• DISTY 360 may audit reseller records relating to product sales and marketing claims

9. Intellectual Property

All website content, logos, designs, and materials are owned by DISTY 360 – FZCO or our licensors.

You may not use our trademarks without written authorization.

10. Confidentiality

Any confidential information exchanged must be kept strictly confidential and used only for the intended business purpose.

11. Privacy

Your use of our Services is subject to our Privacy Policy, which describes how we process and protect personal data.

12. No Warranties

All Services are provided “as is” without warranties of any kind.

Software warranties, if any, are provided directly by the software vendor.

13. Limitation of Liability

To the maximum extent permitted by UAE law:

• DISTY 360 – FZCO is not liable for indirect or consequential damages
• Our total liability is limited to the fees paid to us in the 12 months prior to the claim
• This does not limit liabilities that cannot legally be limited

14. Indemnification

You agree to indemnify DISTY 360 – FZCO from claims related to:

• Your breach of these Terms
• Misuse of our Services
• Violation of third‑party rights

15. Suspension & Termination

We may suspend or terminate access due to:

• Non‑payment
• Security concerns
• Legal or compliance issues
• Violation of these Terms

16. Modifications

We may update these Terms periodically.

Updates will be posted on this page with a new effective date.

17. Export & Sanctions Compliance

You must comply with UAE, US, EU, and other applicable export control and sanctions laws regarding the use, transfer, or export of software.

18. Governing Law & Disputes

These Terms are governed by the laws of the United Arab Emirates as applied in Dubai courts (onshore).

Any disputes fall under the exclusive jurisdiction of Dubai onshore courts.

19. Contact

DISTY 360 – FZCO

IFZA Business Park, Building A2, Dubai Silicon Oasis, Dubai, United Arab Emirates

Email: support@disty360.com

PRIVACY POLICY

DISTY 360 – FZCO

Legal Name: DISTY 360 – FZCO

Registered Address: IFZA Business Park, Building A2, Dubai Silicon Oasis, Dubai, United Arab Emirates

Email: support@disty360.com

1. Purpose of This Policy

This Privacy Policy explains how DISTY 360 – FZCO collects, uses, shares, and protects personal information related to website visitors, resellers, clients, and direct end‑customers.

2. Information We Collect

a) Information You Provide

• Full name
• Business email
• Business phone number
• Company name and job title
• Billing and invoice details
• License activation information
• Support requests and communication logs

b) Automatically Collected Information

• IP address
• Browser type and device identifiers
• Pages viewed and visit duration
• Cookies and similar tracking technologies

c) Information From Third Parties

• Software vendors (for license activation)
• Authorized resellers
• Zoho CRM records
• Public business sources such as LinkedIn

3. How We Use Personal Data

We process data to:

• Process purchases and software license activation
• Manage subscriptions and renewals
• Provide technical and customer support
• Manage reseller and partner accounts
• Conduct B2B marketing (with opt‑out)
• Improve our Services, website, and customer experience
• Comply with UAE legal, regulatory, and tax requirements

4. Sharing Personal Data

We may share information with:

• Software vendors for activation or support
• Authorized resellers participating in your transaction
• Zoho CRM for contact, sales, and support management
• Payment processors (we do not store card data)
• Cloud hosting and analytics providers
• Legal authorities when required

All third‑party processors are required to protect your data.

5. International Transfers

Your data may be transferred to and processed in countries outside your residence.

We ensure appropriate contractual or legal safeguards depending on jurisdiction.

6. Data Retention

We retain data for:

• The duration of the customer relationship
• Legal, tax, and accounting requirements (typically 5–10 years)
• Support and operational logs
• Marketing analytics until you opt out

After retention periods end, data is deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may request:

• Access to your personal data
• Correction or deletion
• Restriction of processing
• Objection to marketing
• Data portability

Contact: support@disty360.com

8. Cookies

We use:

• Essential cookies for site operation
• Analytics cookies (Zoho and others if enabled)
• Marketing cookies only where applicable

You may control cookie preferences via browser settings.

9. Security

We implement security measures including:

• Encryption protocols
• Role‑based access controls
• Data minimization
• Secured cloud infrastructure
• Vendor security vetting

10. Children’s Data

Our services are not directed to children under 18.

We do not knowingly collect data from minors.

11. Marketing Communications

We may send B2B marketing communications (product updates, renewals, promotions).

You may opt out at any time via email or unsubscribe links.

12. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will be posted with a new effective date.

13. Contact

DISTY 360 – FZCO

IFZA Business Park, Building A2, Dubai Silicon Oasis, Dubai, United Arab Emirates

Email: support@disty360.com